Frequently Asked Questions (FAQs)

 

Does installing an alarm cause damage to my decorations?
All our installers and contractors have been dealing with alarms for many years, and know how to install the equipment quickly, efficiently and as unobtrusive as possible. Besides the alarm, you will hardly notice they where there!

How long does it take to install an alarm system?
It all depends on your home and what you are having installed. Some take about 4 hours, some can take up to 10 hours. If you plan for the full day, you may have some spare if they finish early.

I have Laminated floors upstairs. Does this cause a problem?
Our installer can not lift laminate floors to put cables under the floorboards. If a normal wired alarm can not be installed you can have a wire free system fitted.

What do you need to know before coming to install the alarm system?
Simple quests like: The type of house, (semi, terraced, detached, flat); Whether you have floorboards or chipboard floors; extensions to your house; Do you have pets? This information gives us a good idea if the alarm chosen will be suitable for your home.

I have pets, will the alarm still work?
It depends on the pet(s) and how big they are. E.g. If you have a cat(s) or a small to medium sized dog(s) you can fit a special Pet PIR detector or a 'Vibration' detector in certain rooms. Normal detectors are NOT suitable. Caged pets are not normally a problem unless they are directly inline of an alarm sensor.

What back up service is there?
We have engineers who are availble from 9am - 5pm Monday to Friday and 8-2pm on Saturdays.

What guarantee do I get?
All systems come with a full 12 months guarantee with the system which includes parts and labour.* After 12 months have elapsed you have the option to extend your warranty for another 12 months for a small fee.

Does anyone need to come to my house before the installation for a survey?
Yes, we would need to survey the premises and explain the work to be carried out. Survey and estimates are FREE.

*Excluding batteries, malicious damage, Acts of God and third-party interferance.

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